Privacy Policy

Introduction

BEAUTIFUL LOVE BT COSMÉTICOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase cosmetics, perfumery, and personal care products from our retail store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery address.
• Purchase History: Products purchased, quantities, preferences, and transaction records.
• Beauty Preferences: Skin type, color preferences, fragrance preferences, and product interests for personalized recommendations.
• Payment Information: Billing address and transaction records (payment details are processed securely).
• Loyalty Program Data: Points earned, rewards redeemed, and membership information (if applicable).
• Contact Preferences: Communication preferences for promotions and new product alerts.

How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders for cosmetics and beauty products
• To provide personalized product recommendations based on your preferences
• To communicate about orders, promotions, and new product arrivals
• To maintain customer accounts and purchase history
• To manage loyalty programs and rewards (if applicable)
• To process payments and maintain billing records
• To improve our product selection and customer service
• To send promotional offers and beauty tips (with your consent)
• To comply with legal and tax requirements

Beauty Consultations & Recommendations

When you share information about your beauty preferences, skin type, or product interests, we use this information to provide personalized recommendations and improve your shopping experience. This information is kept confidential and is not shared with third parties for marketing purposes without your consent.

Product Safety & Allergies

For your safety, we may record information about product sensitivities or allergies you share with us. This helps us provide appropriate recommendations and avoid suggesting products that may not be suitable for you. This information is treated with care and used solely for your benefit.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel. We maintain appropriate physical and digital security measures for our business systems.

Data Retention

We retain your personal and transaction information for the periods required by Brazilian tax regulations and consumer protection laws. Customer account information is maintained as long as your account is active or as needed to provide services. You may request deletion of your information subject to legal retention requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery partners for order fulfillment (if applicable)
• With payment processors for secure transaction handling
• To comply with legal obligations or court orders
• To protect our rights and the safety of our customers

Marketing Communications

With your consent, we may send you information about new products, promotions, beauty tips, and special offers. You can opt-out of marketing communications at any time by contacting us or using the unsubscribe option. Opting out will not affect your ability to make purchases or receive order-related communications.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Request information about your purchase history
• Withdraw consent for marketing communications
• Object to certain types of data processing
• Request data portability where applicable
• File a complaint with the National Data Protection Authority (ANPD)

Product Returns & Exchanges

In accordance with consumer protection regulations, we maintain records of product returns and exchanges. This information is used to process your requests and improve our service quality. Return records are kept as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: